Responsible Gaming

Responsible Gambling

At Horsham Pokies, we are committed to providing a safe and enjoyable gaming experience for all our players. We understand that problem gambling can have serious consequences on individuals and their loved ones. Our aim is to educate and support our players in maintaining healthy and balanced gaming habits.

Safe and Balanced Gaming Habits

We encourage you to view online gaming as entertainment, rather than a source of income. It's essential to set realistic expectations about your potential winnings. We also recommend that you:

Set a budget for your gaming sessions and stick to it
Take regular breaks from gaming to maintain focus and concentration
Avoid chasing losses or trying to recoup money already lost

Budget and Bankroll Management

To ensure you remain within your limits, we offer various tools and features to help manage your bankrolls:

Deposit Limits: Set daily, weekly, or monthly deposit limits to prevent overspending.
Loss Limits: Establish loss limits to stop gaming when reaching a predetermined amount of losses.
Wagering Limits: Limit the amount you wager per game session to maintain control over your betting.
Session Time Reminders: Use our built-in time reminders to take regular breaks and prevent prolonged gaming sessions.

Reality Checks and Time Reminders

We provide tools to help you monitor your gaming activity and stay aware of time spent:

Reality Checks: Automated reality checks can alert you at set intervals, prompting you to review your gaming history.
Session Timers: Use our built-in timer feature to limit the duration of individual game sessions.

Cooling-Off Periods and Self-Exclusion Tools

If needed, we offer temporary or permanent self-exclusion options:

Cooling-Off Periods: Take a break from gaming for up to 30 days. During this time, your account will be locked, preventing new deposits.
Self-Exclusion Tool: Completely exclude yourself from our platform for a specified period (minimum six months). Please note that after the exclusion ends, you'll need to reset your password and confirm your details before accessing your account.

Account Verification and Age Restrictions

To prevent underage gambling:

Account Verification: We verify all new accounts through government-issued ID.
Age Restriction Check: Our platform automatically checks for age restrictions upon logging in. Players must be at least 18 years old to access our services.

Protection of Vulnerable Players

We strive to identify and support vulnerable players, including:

Account Monitoring: We closely monitor player accounts with suspicious activity patterns.
Alerts for Problem Behavior: If we detect excessive gaming frequency or unusually high deposits/losses from your account, we will contact you directly to discuss potential problem behavior.

Warning Signs of Problematic Gambling

Recognizing warning signs is crucial. These may include:

Spending more time and money on gaming
Feeling anxious or irritable when unable to gamble
Continuing to game despite negative impacts on work/school/family life

If any of these apply, please seek help from our support team.

Support Organisations and Professional Help Resources

For additional guidance or professional advice:

National Council for Problem Gambling: Reach out directly through
Australian Government Website on Responsible Gaming: Visit the government's responsible gaming website

Responsible Bonus Usage

We encourage you to use bonuses in moderation, focusing on enjoying your game play rather than solely accumulating bonus amounts. Here are a few tips:

Use bonuses within your predetermined budget limits.
Focus on playing games that provide enjoyable experiences rather than trying to clear bonus requirements.
Be aware of promotional terms and conditions.

Safer Gambling during Slots, Live Casino, Sportsbook, or Promotional Play

Be mindful of specific game features when using our various platforms:

Slots: Set deposit and loss limits for individual slot machine sessions.
Live Casino: Establish betting limits to control risk exposure in live table games.
Sportsbook: Manage your wagering on sports events within predetermined budget limits.

Mobile Gambling Awareness

Gambling on mobile devices requires increased awareness of your surroundings:

Be aware of your location and the time spent gaming on-the-go
Regularly take breaks from your phone to maintain a balance between gaming and other life activities
Consider implementing device restrictions or enabling features that promote responsible behavior

Family/Device Protection Measures

To prevent minors accessing our services, we encourage all players:

Activate parental controls on your device.
Set up individualized account limits for each family member.

Account Security and Player Protection

We employ advanced security measures to ensure the protection of both our platform and our customers' sensitive information:

Multi-Layer Authentication: Use multiple authentication methods (password, two-factor authentication) to secure access to your accounts.
Data Encryption: Your personal data is encrypted for transmission and storage on our servers.

Compliance with Licensing or Gambling Regulations

We operate within strict regulatory guidelines. All gambling products and services are tested by independent third-party auditors for fairness:

Our games are subject to regular audits, ensuring randomness and fairness in outcomes.
We comply fully with all local gaming regulations regarding responsible gaming practices, player protection measures, and data security.

By following these guidelines and taking advantage of the built-in tools on our platform, you can enjoy a safer, more enjoyable online gaming experience at Horsham Pokies.