Contact Us
At Horsham Pokies, we understand that every question or issue is unique and requires personalized attention. Our support team is committed to providing you with the best possible experience throughout your journey with us.
Live Chat Support
Our live chat feature is available 24/7 for immediate assistance on any topic related to our platform, including gaming, account management, verification, or general inquiries. Simply click on the "Live Chat" button located at the bottom right corner of this page and a support representative will be happy to help.
Email Support
If you prefer email communication or need further assistance beyond the initial live chat response, please feel free to contact us. Our dedicated team strives to respond within 24 hours during business days.
Help Centre and FAQs
Before reaching out, we recommend visiting our comprehensive Help Centre for detailed answers on various topics. It's also a good idea to review our Frequently Asked Questions (FAQs) section, which covers most common queries.
Verification and Account Support
If you're experiencing issues with verification or account management, please don't hesitate to contact us via live chat or email. Our support team will guide you through the process smoothly and help resolve any concerns efficiently.
Responsible Gambling Assistance
We take responsible gaming seriously at Horsham Pokies. If you suspect someone may be struggling with addiction, kindly refer them to our dedicated Responsible Gaming page for resources, guidance, and confidential assistance.
Technical Support
For technical-related inquiries or issues related to your account, device compatibility, or browser usage, please contact us via live chat or email. Our support team is equipped to troubleshoot and resolve the issue promptly.
Complaint or Dispute Guidance
In case of any complaints or disputes regarding our platform, we encourage you to reach out directly via one of our preferred channels. A dedicated team will carefully review your concern and work towards a resolution as soon as possible.
Communication Response Expectations
While we strive for prompt responses across all communication channels, please note that response times may vary depending on the complexity and urgency of the issue. Our goal is always to provide accurate and timely assistance whenever you need it most.
Account Security Assistance
For any account security concerns or suspicious activity alerts, kindly contact us directly via live chat or email. We will work closely with our internal teams to address these matters promptly.
Mobile and Desktop Support Accessibility
At Horsham Pokies, we strive for seamless compatibility across all devices and browsers used by players around the globe. However, if you encounter any technical issues, please do not hesitate to contact us for further assistance.
Multilingual Support
Our customer support team is trained to handle inquiries in English only at this time. If you require communication in another language or need additional assistance with your query, kindly let us know and we will try our best to accommodate your needs.
Preferred Contact Methods
Feel free to choose the most suitable contact method for your specific issue: Live Chat, Email, Phone (not available at this time), or visit our Help Centre/FAQ section. We'll do our best to meet you halfway.
General Support Workflow
Once we receive your inquiry via any communication channel mentioned above, a dedicated support specialist will get back to you within the expected timeframe. Please note that more complex queries may require some extra time and effort for resolution.
At Horsham Pokies, we're committed to creating a positive experience for every user interaction with our platform. We appreciate your patience, understanding, and loyalty during these unprecedented times.
